HOSPITALITY. COMFORT. SAFETY.
MULTILINGUAL FANS HOTLINE
Football Union of Russia and European Legal Service, in collaboration with City Sightseeing Russia are proud to announce the establishment of a Multilingual Fans Hotline.
For the first time in history, Multilingual Fans Hotline is initiating work on providing football enthusiasts with quality support in informational and legal matters from June 17th to July 3rd.
In case of uncertainty, emergency or unexpected confrontation, any football fan, regardless of their gender, age, race, nationality or country of residence, is eligible to seek FREE 24/7 QUALITY LEGAL ASSISTANCE by contacting a unified hotline at 8 800 775 7688.
Below is a list of services available to the fans in need:
«Contact information assistance» - on-demand assistance in acquiring necessary contact and advisory information;
«FAN ID guide» - guidelines on acquiring a FAN ID, along with relevant locations of FAN ID issuance;
«Phone call from a lawyer» - a phone call from a qualified lawyer to a third party of the fan’s choosing;
«Legal advice» - on-demand legal advice;
«Emergency legal advice» - on-demand legal advice regarding time-sensitive matters;
«Documentation guidance» - over-the-phone assistance in drafting a legally correct document;
«Negotiation assistance» - direct participation in bilateral or multilateral negotiations and conversations;
«Representation request» - assistance in hiring an attorney or representative to safeguard the fan’s rights in case of involvement with respective government bodies in Russia;
«Tourist concierge» - assistance with directions, restaurant and hotel booking, arrangements for taxi services and car rentals, information on concert or other event entry tickets, tours and nightlife guidance, airport related information, including transportation options, timetables, VIP lounges, locations and terminals, along with general tourist information.